Return & Refund Policy
At Snekra.in, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or has an issue covered by our policy, please contact us so we can assist you.
Eligibility for Returns
A return may be accepted in situations such as:
- The product received is damaged or defective.
- You received a different product from what you ordered.
- The product has a significant issue that was not mentioned in the product description.
Products must generally be returned in their original condition, with original packaging, tags, accessories, and other included items where applicable.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
The applicable return conditions will be mentioned on the relevant product page where necessary.
Return Request
If you believe your order is eligible for a return, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Reason for the return
- Clear photographs or videos of the product and packaging, where applicable
- Any other information required to evaluate the issue
Our team will review your request and let you know the next steps.
Refunds
If your return or refund request is approved, the applicable refund will be processed according to the payment method and applicable refund terms.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or other financial institution.
Exchange
Where applicable, we may offer an exchange for an eligible product depending on product availability.
If the replacement product is unavailable, we may provide another appropriate resolution according to the circumstances.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.
Please keep the product, packaging, shipping label, and other related materials until the issue has been reviewed.
Cancellation
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped.
Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return and the applicable return conditions.
We will provide the relevant instructions after reviewing your request.
Contact Us
For questions about returns, refunds, exchanges, or cancellations, please contact us through our Contact Us page or email:
snekraofficial@gmail.com
We're committed to handling customer concerns fairly and providing the best possible shopping experience.